Information, Terms and Conditions for purchasing products from www.katefarley.co.uk
Kate Farley's products are designed with integrity and commitment, made with attention to detail and care in construction to enable you to be pleased to own a piece of contemporary British design.
Items are printed in small batches and as a result there will be slight variations between batches produced. On-screen colour representations and measurements provided are approximate and subject to small variations. If you require specific information relating to an item please contact Kate Farley by email prior to placing an order.
Ordering and purchasing
All orders are sold subject to availability and following payment confirmation Kate Farley will dispatch goods for carriage. Orders should be with you within ten days unless specifically arranged and agreed otherwise, subject to complications outside Kate Farley's control. If shorter delivery times are required please discuss this with Kate Farley but additional postal charges may be required. The final price listed on the payments page includes goods and delivery to a UK address using 1st class Royal Mail or Parcel Force services. Postage costs are subject to change without notice, but once an order has been made the order cost will not be altered.
Postage costs: While some items may be delivered free of charge, others incur postage with costs from £2.50 applicable to UK orders. For orders from outside Great Britain please contact Kate Farley to discuss postage costs prior to making an order.
Payments using debit and credit cards will be processed by Paypal. If you wish to pay by cheque or have any queries of costs please contact Kate Farley by email before placing an order. All prices are shown in pounds sterling.
Damage and loss in transit
All items posted will generate a proof of postage. Please contact Kate Farley if your order fails to arrive or arrives with evidence of damage so the situation can be rectified. Damaged goods will not knowingly be sent out so if you believe damage has occurred during transit please retain all evidence so a claim can be made against the carrier. Do not return damaged goods unless requested to do so as postal charges may not be repaid.
Returns, refunds and exchanges
If an order contains faulty goods please notify Kate Farley by email within three working days of delivery. Refunds or exchanges will be made on faulty products, postage will be paid. You will need to return the goods, as delivered, to include all packaging within ten days of receiving the original order. Kate Farley is not responsible for return postage fees or lost packages and related costs of goods that do not arrive, if you simply change your mind about your order. If returning goods please obtain a free proof of purchase receipt.
Data, privacy and communications
Kate Farley respects your privacy and therefore does not gather, hold or pass on your information for future use unless you grant permission by email / in writing. If you would like to be kept up to date with news relating to Kate Farley you may email your contact details so you can receive email updates. Alternatively you can look at the website at your convenience.
Kate Farley aims to provide accurate information throughout the website concerning all goods and related sales. Should there be an error Kate Farley will endeavour to rectify the problem in a mutually satisfactory manner as quickly as possible. All communication, transactions and mediations will follow laws and regulations of British law. As a small company it is in Kate Farley's interest to resolve any issues and disputes in a friendly, prompt and accessible manner.
Copyright
You agree by making a purchase from Kate Farley, that you will not resell any goods purchased.
All designs, artwork, related text and promotional material is subject to copyright and is owned by Kate Farley. Any reference to this website material and products should acknowledge Kate Farley as originator, unless otherwise specified.
Contact
In the first instance please contact Kate Farley by email: kate@katefarley.co.uk
Copyright © 2015 Kate Farley